Terms of Use

These Terms of Use ("Terms") form a binding agreement between you and VYRD Inc., which operates ThreeAAA and Casabot ("ThreeAAA," “we,” “us,” “our”) and govern your use of threeaaa.com, Casabot wherever it is deployed, and the related intake, scheduling, document, signature, and payment services (the “Services”).

By selecting “I Agree,” creating an account, or submitting a request after being shown these Terms, you agree to them and to the Privacy Policy. If you do not agree, do not use the Services.

ThreeAAA is a service for contractors. Contractors subscribe to Casabot and run it as their intake, scheduling, agreement and payment tool. Homeowners encounter it either on a contractor’s own site or on one of our trade pages, and in both cases any work is contracted for, and paid to, the contractor directly — never to ThreeAAA. See Section 4.

These Terms cover two different relationships. Sections 1 through 12 apply to everyone. Section 13 applies only to contractors and businesses that subscribe to Casabot. Where the two conflict, Section 13 controls for subscribers.

1. Eligibility

You must be at least 18 and legally able to enter a contract. If you use the Services for an organization, you represent that you have authority to bind it. The Services are offered only where lawful.

2. What the Services are

Casabot is an automated intake, scheduling, document, and payment tool. Depending on where you encounter it, it may:

• ask diagnostic questions about a home-service problem and give general guidance;
• give a cost range for the work described;
• offer appointment windows from a contractor’s calendar;
• assemble a service agreement from a contractor’s template and your answers;
• capture an electronic signature on that agreement; and
• collect a deposit or fee on the contractor’s behalf.

What the Services are not. Casabot is not a contractor, not a licensed tradesperson, and not an inspector. It does not perform work, supervise work, guarantee work, or warrant anyone who does. Guidance it gives is general and based only on what you told it. A cost range is not a quote. No price is firm until a licensed contractor has seen the job.

Casabot is not an emergency service. If you smell gas, your carbon monoxide alarm is sounding, you see fire or scorching, or there is water or a structural problem you cannot control, stop and call 911 or your utility.

3. Automated systems and AI

Casabot runs an authored workflow. Its questions, branches, and wording are written in advance, and some responses within that workflow are generated or assisted by artificial intelligence. You may be interacting with an automated system rather than a person.

Automated output can be incomplete, inaccurate, out of date, or wrong for your property. It can misjudge a problem it cannot see. You are responsible for reviewing anything it tells you before relying on it, spending money, or deciding not to call someone.

4. Who your agreement is with

This is the most important section in these Terms.

When you accept a quote and sign a service agreement through Casabot, that agreement is between you and the contractor. ThreeAAA is not a party to it. We provide the software that produces the document, captures the signature, and moves the payment.

This is true however you reached Casabot. If you found a contractor through one of our trade pages, we introduced you — we did not sell you the work, and we are not behind it. You contract directly with the service provider.

That means:

• The contractor — not ThreeAAA — is responsible for the work, the schedule, the warranty, the licensing, the insurance, and the price.
• The contractor — not ThreeAAA — is responsible for the content of its own agreement templates and clauses, which it can edit.
• A dispute about the work, the bill, or the agreement is between you and the contractor. We will provide the records we hold, and we may help, but we are not the counterparty.
• A match, a listing, or a booking through Casabot is not an endorsement, recommendation, ranking, or warranty of a contractor’s competence, licensing, insurance, ethics, pricing, or results.

Verified contractors

We verify every contractor on the Services, and we tell you what that means for the job you are booking:

• Where the work requires a state trade licence, verification means confirming that licence, and we offer licensed contractors only.
• Where the work does not require a licence, verification means confirming [define: business registration, insurance, identity — state the standard in one sentence].

Where a licence is legally required, that is not a preference you can change. Unlawful contracting voids or weakens the agreement in most states, and in several a consumer can recover everything paid even where the work was done well. Restricting that work to licensed contractors protects you, so we do not offer the alternative.

Verify independently as well. Check the licence and complaint history through your state’s licensing board or consumer protection office before work begins. Our check is point-in-time — it is not a guarantee that a licence remains current, or that a contractor will perform well.

5. Electronic records and signatures

By using the Services to receive documents and sign agreements, you consent to transact electronically under the federal ESIGN Act and applicable state UETA law.

Electronic signature and consent are handled by the Docubot engine, which captures the consent to electronic records and the required disclosures before a signature is taken. Before you sign anything through Casabot you will be shown, and must affirmatively accept, a consent to electronic records that states:

• that you agree to receive the agreement and related records electronically instead of on paper;
• the hardware and software you need to access and keep them;
• how to withdraw that consent, and what happens if you do;
• how to request a paper copy, and any fee for one; and
• how to update the email address or number where records are sent.

You may withdraw consent to transact electronically at any time before signing. Withdrawal does not affect the validity of an agreement you already signed. We retain a copy of every agreement you sign, the version of the template you were shown, the timestamp, and the originating IP address, and you may request a copy at any time.

An electronic signature captured through the Services is intended to be legally binding. Whether a particular agreement is enforceable depends on its content and on the law of your state — that is a matter between you and the contractor.

6. Your right to cancel

Some home-improvement agreements carry a legal right to cancel that cannot be waived.

Under the FTC’s Cooling-Off Rule and comparable state home-solicitation statutes, a consumer who agrees to buy goods or services at their home — rather than at the seller’s place of business — often has at least three business days to cancel, and the seller must give written notice of that right. Many states apply a longer period or extra requirements to home-improvement contracts specifically, and some extend the period indefinitely where the required notice was never given.

An agreement reached in a chat while you are at home may fall within these rules.

Accordingly:

• Where a right to cancel applies, the agreement presented to you must contain the cancellation notice that your state requires, and Casabot must present it before signature.
• Nothing in these Terms, and nothing in a contractor’s template, waives a cancellation right that applies to you by law.
• If you cancel within the applicable period, your rights and any refund are governed by that law and by your agreement with the contractor.

[Confirm before publishing: whether the agreement templates include state-specific cancellation notices and whether Casabot selects the correct one by service address. This is a per-state configuration question and it is the single most likely source of unenforceable agreements. See the launch checklist.]

7. Deposits, fees, and payments

Deposits, dispatch fees, diagnostic fees, and other charges are set by the contractor, not by ThreeAAA. The amount and what it covers will be shown to you before you agree to pay it.

• A deposit is paid to the contractor, not to ThreeAAA. Payments settle to the contractor’s own payment account. The contractor is the merchant of record. ThreeAAA does not hold, control, or take custody of your money at any point.
• Refunds are issued by the contractor, under your agreement with it and under applicable law, including any cancellation right in Section 6. ThreeAAA cannot issue a refund of a payment it never held. If a contractor will not refund a payment you are entitled to, your remedies are against that contractor, and you may also be able to dispute the charge with your card issuer.
• The charge on your statement will show the contractor as the merchant.
• Several states cap what a home-improvement contractor may take as a down payment. California, for example, limits a home-improvement down payment to the lesser of 10% of the contract price or $1,000. Where a cap applies, the contractor is responsible for staying within it, and a deposit configured above the cap does not become lawful because it was collected through Casabot.
• Card data is handled by our payment processor. We do not store full card numbers.

Subscription fees paid by contractors to ThreeAAA are covered in Section 13.

8. Contractor matching and transfers

When you affirmatively ask to be connected with a contractor, you direct ThreeAAA to disclose the information identified at that time to the contractor or contractors shown to you.

ThreeAAA may be paid for that transfer, whether or not you hire anyone, and applicable privacy law may treat it as a sale of your Personal Information. That your chat was free does not mean your information moved for free.

You are never required to authorize a transfer, or to hire anyone, in order to use a part of the Services that is offered without that condition.

An independent contractor is responsible for its own communications, licensing, insurance, pricing, security, privacy practices, and legal compliance. It is not our employee or agent unless a written agreement says so.

9. Calls, texts, and email

We may send non-marketing messages reasonably necessary to deliver a service you asked for — appointment confirmations, technician arrival notices, signature requests, and payment receipts.

Marketing calls and texts require separate consent, shown at the point of collection, unprechecked, and identifying who may contact you. Marketing consent is never a condition of using the Services. Message and data rates may apply. Reply STOP to revoke text consent.

Authorizing a transfer of your request is not the same as consenting to automated marketing calls from the recipient. Those are separate permissions and are collected separately.

10. Accounts and security

Provide accurate information and keep it current. You are responsible for your credentials and for activity under your account. Tell us promptly at [security@threeaaa.com] if you suspect unauthorized use.

11. Your content

You keep whatever ownership you have in the messages, photos, and other content you submit ("User Content"). You represent that you have the right to submit it — including the right to photograph the property.

You grant ThreeAAA and its service providers a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, format, analyze, and otherwise process User Content as reasonably necessary to provide, secure, support, and improve the Services as permitted by the Privacy Policy, to comply with law, and to enforce these Terms.

We may create and use Deidentified Data derived from User Content as described in the Privacy Policy. Property photographs are excluded from model training unless cleared through the deidentification process, because an image of a house is often identifying on its own.

12. Intellectual property and permitted use

The Services, software, designs, branding, templates, and materials supplied by ThreeAAA are owned by ThreeAAA or its licensors. Subject to these Terms you get a limited, personal, non-exclusive, non-transferable, revocable right to use the Services for their intended purpose.

You may not use the Services unlawfully or to harm anyone; impersonate another person; interfere with security or rate limits; scrape or systematically extract content except as law permits; reverse engineer models, prompts, or non-public components except where that restriction is prohibited by law; upload malware or unlawful content; or use the Services to build a competing product without written permission.

13. Additional terms for contractors and subscribers

This section applies if you subscribe to Casabot, deploy it, or receive requests through it.

A. Your subscription

Plan, price, billing period, and cancellation terms are shown at purchase. Fees are payable in advance and are non-refundable except where law requires otherwise or we expressly agree.

A2. You are the merchant of record

Deposits and fees collected through Casabot settle to your payment account. You are the merchant of record for every consumer transaction Casabot initiates on your behalf. That means you hold the funds, you issue refunds, you respond to disputes, and you bear chargebacks and any negative balance. ThreeAAA does not take custody of consumer funds and cannot refund a payment on your behalf.

You are responsible for maintaining a payment account in good standing and for complying with your payment processor’s terms. If your processing is suspended, Casabot cannot collect on your behalf and the payment step will be disabled until it is restored.

B. You own what your bot says

You configure the workflow, the rate card, the clause library, and the agreement templates. You are responsible for the content of what Casabot says on your behalf and for the terms of the agreements it produces, including:

• that your pricing, fees, and deposit amounts comply with the law of every state where you sell, including statutory down-payment caps;
• that your agreements contain every disclosure your state requires, including cancellation notices, licence-number disclosure, lien notices, and any warranty language;
• that your clauses do not waive a right the consumer cannot lawfully waive;
• that your trade licences, registrations, bonds, and insurance are current in every service area you accept work in; and
• that your outreach complies with telemarketing, texting, and solicitation law.

ThreeAAA supplies starting templates as a convenience. A template is not legal advice and is not a warranty that it is lawful or sufficient in your state. Have your own counsel review your templates before you use them, and again when you enter a new state.

C. Consumer data you receive

Requests you receive through Casabot contain consumer Personal Information. You must use it only to evaluate and respond to that request; comply with privacy, licensing, advertising, and telemarketing law; not sell or further disclose it except to your own personnel who need it; honor opt-outs, do-not-call requests, and deletion requests; keep it reasonably secure and tell us promptly about an incident; accept only requests in trades and areas where you are authorized; and preserve consent and contact records.

D. Representations

You represent that you are a properly licensed, registered, bonded, and insured contractor where the law requires it, that you will keep that status current, and that you will tell us promptly if it lapses. We may suspend an account where licensing or insurance cannot be confirmed.

E. Indemnity from subscribers

You will defend and indemnify ThreeAAA against claims arising from the work you perform, the agreements you issue, the pricing and clauses you configure, your outreach, your handling of consumer data, or your licensing status.

14. Third-party services

The Services link to and interoperate with third-party tools, calendars, accounting systems, and payment processors, which control their own services and terms. A link or integration is not an endorsement.

15. Suspension and termination

You may stop using the Services at any time. We may suspend or terminate access if we reasonably believe you have violated these Terms, created legal exposure, failed to pay, or where suspension is necessary for security or legal compliance. Where reasonable we will give notice and an opportunity to export your content. Provisions that should survive will survive.

16. Disclaimers

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ANY OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THREEAAA AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY.

WE DO NOT WARRANT THAT THE SERVICES OR ANY OUTPUT WILL BE UNINTERRUPTED, ERROR-FREE, CURRENT, COMPLETE, OR CORRECT FOR YOUR PROPERTY; THAT ANY CONTRACTOR WILL RESPOND, ACCEPT A JOB, ARRIVE, OR PERFORM COMPETENTLY; OR THAT ANY REPAIR, PRICE, OR OUTCOME WILL RESULT.

These disclaimers do not limit anything that cannot lawfully be disclaimed, and do not affect a contractor’s own obligations to you.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THREEAAA AND ITS AFFILIATES, OFFICERS, EMPLOYEES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES, AUTOMATED OUTPUT, A CONTRACTOR MATCH, OR THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, THEIR TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO THREEAAA FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE EVENT, OR (B) $100.

These limits apply regardless of the theory of liability and even if a remedy fails of its essential purpose. They do not apply to liability that cannot be limited by law. They do not limit a contractor’s liability to you for its own work — that is governed by your agreement with the contractor.

Some states do not allow certain exclusions, so parts of this section may not apply to you.

18. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless ThreeAAA and its affiliates from third-party claims arising from your unlawful use of the Services, your material breach of these Terms, your violation of another person’s rights, or User Content you submitted without authority.

This section does not require a consumer to indemnify ThreeAAA for ThreeAAA’s own negligence, willful misconduct, or violation of law.

19. Governing law and disputes

Before filing a claim, you and ThreeAAA agree to send written notice describing the dispute and the resolution requested, and to try in good faith to resolve it for 30 days. Notices to us go to [legal@threeaaa.com] and the address in Section 22.

Except where consumer law requires otherwise, these Terms are governed by the law of [Utah — confirm, consistent with VYRD’s other properties] without regard to conflict-of-law rules, and any dispute not eligible for small claims will be brought in the state or federal courts in [Salt Lake County, Utah — confirm].

A dispute about the work itself is with your contractor, not with us, and this section does not change that.

[Optional: if individual arbitration and a class-action waiver are wanted, have counsel draft a conspicuous provision with a meaningful 30-day opt-out, small-claims and public-injunctive carve-outs, a named administrator, fee allocation, and a mass-arbitration protocol. Do not bolt an arbitration clause onto an assent flow that was not built for it.]

20. Changes

We may modify the Services and these Terms. If a change materially reduces your rights or expands an existing data use, we will give advance notice appropriate to the change and obtain consent where required. Changes apply prospectively.

21. Miscellaneous

These Terms, the Privacy Policy, and any service-specific disclosure or order form are the agreement for the relevant Service. An agreement you sign with a contractor governs that work and is separate from these Terms. Failure to enforce a provision is not a waiver. An unenforceable provision will be modified to the minimum extent necessary and the rest will stand. You may not assign these Terms without our consent. Electronic notices and signatures have the same effect as paper to the extent the law permits.

22. Contact

VYRD Inc. (operating ThreeAAA and Casabot) [Confirm registered address — the 1LAW filings use 311 South State Street, Suite 450, Salt Lake City, Utah 84111] [legal@threeaaa.com] [phone]

[Confirm before publishing: if consumer agreements are issued under the name “ThreeAAA” rather than “VYRD Inc.,” register the fictitious business name where required and contract as VYRD Inc. d/b/a ThreeAAA. A contract signed with an unregistered trade name is a needless defect.]