The answer
Smart switches need continuous power for radios. Solutions:
- No-neutral smart switches (Lutron Caseta, Inovelli) that trickle microscopic current through light load
- Smart in-fixture relays in ceiling fixture box where hot and neutral exist
- Pulling new 3-conductor cable. NEC 404.2(C) now mandates neutrals at switch boxes in new construction.
Sources
This answer is drawn from the standards and guidance below. It is general information about how these systems work — not a diagnosis of your property.